What to do if you or a staff member develops COVID-19 symptoms


The following rules should be adhered to:
1. If you, or a staff-member, display symptoms of Coronavirus or live in a household where
someone else has symptoms, that person must not enter the rental property. COVID-19
Government guidance for the public states: “the most common symptoms of coronavirus
are recent onset of a continuous cough or high temperature or a loss of, or change in,
normal sense of taste or smell”. If you or your staff have these symptoms then stay at home
for 7 days, or 14 days if living with someone who has the symptoms. There is no need to call
NHS 111 to go into self-isolation. If symptoms worsen during self-isolation, or are no better
after 7 days contact NHS 111 online, or if there is no internet, call NHS 111.
2. In order for you or a staff member to return to work, you will need to carry out a return to
work assessment, to ensure the individual’s recovery is clear and they are able to return to
work, again this includes yourself. You will need to find out whether staff have any preexisting
conditions or are living with people who are at risk or are vulnerable. All
communications with staff should be undertaken electronically. Support should be offered
to all staff suffering from mental health problems and be advised to contact

mind.org.uk or anxietyuk.org.uk.
3. If you, your cleaner or a member of staff develop symptoms at work they must be sent
home and follow Government “stay at home” guidance. If there is an emergency dial 999.
Disinfect any touch points that may have been infected by a contaminated person.

The above has been quoted from the cleaning protocols prepared for self-catering and short-term let properties by the Professional Association of Self-Caterers UK, the Association of Scotland’s Self-Caterers (ASSC) and Premier Cottages Ltd. The work was also supported and received input from the Tourism Alliance, The Wales Tourism Alliance, The Scottish Tourism Alliance and the Wales Association of Self-Catering Operators

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